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Quality of Care Patient Relations

Training Manual - Quality of Care Patient Relations (47 Pages)

Lesson 1 - Loss and Change

Section I. Through the Patient's Eyes
Introduction
Experiencing Illness and Hospitalization

Section II. Stages of Illness
Introduction
Transition
Acceptance
Convalescence

Section III. Bedside Manner
Introduction
Defining Health Care Provider
Being Professional
Developing a Therapeutic Bedside Manner

Section IV. The Angry Patient
Causes of Anger
Symptoms of Anger
Dealing with an Angry Patient

Section V. Family Members
Introduction
Degree of Concern
Degree of Hope
Bedside Manner
First Visits to Hospitalized Family Members
Exercises
Solutions


Lesson 2 - Communication

Section I. Introduction
Defining Communication
Communication in the Health Care Setting

Section II. Listening Skills
Are You Listening?
Active Listening

Section III. Nonverbal Communication
Actions Speak Louder Than Words
Inconsistencies Between Verbal and Nonverbal Messages
Misinterpretations of Nonverbal Messages

Section IV. Interviewing Techniques
Defining Interview
Conducting a Successful Interview
Exercises
Solutions


Lesson 3 - Patients' Rights

Introduction
Patients' Rights
Regulations and Local Policy
Exercises
Solutions


This download is provided as a Windows Executable exe file. You can install the training course onto your Windows computer with full access from your Start menu. This training course is self opening so you do not need any additional software to view the contents. This download is compatible with all versions of Windows since Windows XP.

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